We've put together some Frequently Asked Questions that we have previously received from our customers.
If you have any other questions not address below, please feel free to Ask us a Question
Watch Straps Selection
Q. I'm not sure what model watch I have, how do I know?
A. A handy way to identify the model you have is by looking at the underside of the watch. Most models will have the Model or Model number printed on the bottom.
If you have any further problems with this, get in touch with our friendly team who will be able to help identify this for you.
Q. What are the compatibility of my straps?
A. Several watches have custom built straps what are only compatible with the watch they are made for.
However, the majority of watches use standard watch connections using spring pins like a normal watch. To find out what straps are compatible with your watch, check out our Watch Strap Sizing and Compatibility Guide.
Q. Do you do custom orders?
A. Unfortunately we are unable to create customs items.
Q. Will your watch straps fit any watches?
A. Yes - our straps are compatible with the models stated on the product listings.
You can also check out our Watch Strap Sizing and Compatibility Guide for more information.
Changing the Straps
Q. Do I need a special tool to change my strap?
A. Most straps do not require tools to change them. Where tools are required (like screwdrivers, screws etc), these are provided with your purchase.
Q. How do I change my watch strap?
A. You can get out our handy collection of Video Guides.
If you have are having troubles after watching these guides then please get in touch with our friendly team for help.
Shipping & Tracking
Q. I've ordered the wrong strap for my watch, what can I do?
A. This happens from time to time - the models can be quite confusing! We will happily swap this over for you providing the strap is not damaged or soiled. Simply get in touch with our friendly team to arrange this for you.
Q. I've accidentally given you the wrong address, what can be done?
A. Let us know as soon as you can so we can update this in our system.
Q. Do you allow picks ups?
A. No, unfortunately we do not have the facility to allow pick ups.
Q. Do you send to PO Boxes?
A. Our couriers are unable to deliver to PO Boxes. We will post your order via NZ Post (which is untracked). However if the order is too big for the post, we will get in touch with you to arrange an alternative address for you.
Q. How much is shipping?
A. We have very competitive pricing for our Shippingl
- Free shipping for orders over $40
- $3 Nationwide Urban Deliveries
- $6.50 Rural Deliveries
Q. How long does delivery take?
A. Your orders are packed and dispatched every weekday via our courier. The couriers usually take around 2-3 working days from there depending where you are in NZ.
Q. Does my order come from New Zealand?
A. Yes - almost all of our items come directly from our facility in Christchurch, New Zealand.
There are a very small amount that come directly from our overseas supplier - but these items clearly state this on your order.
Q. My tracking number is not valid
A. Please allow 24 hours for your tracking details to update - sometimes the system can be delayed from the confirmation you are sent to the tracking details being updated.
Rest assured if you have been sent a tracking number this is correct and it is already on its way!